Access On-Demand Support in Australia

Get help fast, grow and optimise your firm’s use of LEAP, or quickly upskill on a useful feature.

Client Support User Portal

LiveChat & HelpDesk

Need help fast? LiveChat with our HelpDesk, available from Monday to Friday, 8:30 am to 6:30pm AET. Too busy for LiveChat? Log a support ticket and monitor progress through your dedicated User Portal.

Legal Practice Advisors

Book a complimentary on-site visit with a Legal Practice Advisor. Together, we’ll identify your firm’s business goals, and the key functions of LEAP that can help you achieve those goals, mapped to a strategic plan.

LEAP University & Community

Learn what you need when you need it with LEAP University’s short courses, which focus on specific features. Explore our Knowledge Base for useful help articles, or share ideas with other users through Community.

Client Support LEAP University

On-demand training with LEAP University

At LEAP, we understand that people learn in different ways. LEAP University is the on-demand, online training portal with courses consisting of instructional video tutorials, interactive activities and quizzes that allow you and your firm to master LEAP. From new user training to advanced user training, LEAP University has tailored courses for all levels of expertise.

Person using laptop

Streamline your onboarding experience with the self-service LEAP User Portal

Through your User Portal, you can easily access and manage your account, view your current HelpDesk cases and contact your Legal Practice Advisor. Troubleshoot issues through the Help Centre, or upskill via LEAP University.

The LEAP service has been fantastic. The training, online support and help desk staff have been great. We also absolutely love the online LEAP Community. How could we not? Difficult procedures (like e ... show more

Advantage Legal

The support from LEAP, including the community page and online chats, allows tasks to be completed within minutes of a problem arising – the support really is second to none. It's clear LEAP is at the ... show more

Unsworth Legal

From the beginning we had a consultant who trained us and set up our trust system. They ensured we had proper letterheads and all our bank details were set up. LEAP also provide ongoing support, so wh ... show more

Wren & Co Lawyers