There’s no doubt that e-mail is the legal profession’s most widely used form of communication, but what if there was a better, more secure way for you to communicate?
Despite the prolific range of resources available on data protection and security, law firms, conveyancers and their clients in particular are still falling foul to phishing and e-mail scams.
Just this month, $70,000 was stolen by scammers who cloned the e-mail address of a Perth settlement agent in the midst of a transaction. In this instance, the scammers merely created the same e-mail address as the agent, only altering one character before sending a payment request with their own bank details to a client who paid the requested sum of money.
Incidents like these are known as a business e-mail compromise (BEC) scam, and they aren’t as uncommon as we’d like to believe. Many of these scams don’t involve the scammer sending malicious files or links and so they aren’t often captured by anti-virus software for example. Rather, they often request payment for what appears to be a legitimate invoice via a bank transfer. Startlingly, the perceived authenticity of these communications rarely give the layman anything to question.
With e-mail so heavily embedded in our daily communication, how else can we readily (and securely) communicate with our clients? Data security shouldn’t be overwhelming for any firm or conveyancing practice. On the contrary, it should be embraced as an essential operational requirement.
Thankfully, LEAP includes a secure online document management and collaboration platform as standard. While you’ve probably heard of LawConnect, or noticed it’s icon in the LEAP toolbar, have you also made a regular habit of using it to securely share your documents?
The LawConnect platform is conveniently accessed directly from LEAP, with no additional fee or subscription required to benefit from it. You can even login using your existing LEAP username and password. Right clicking on any document in your correspondence list will give you the option to share via LawConnect, just as you’d usually share a document via e-mail.
LawConnect allows you to securely share, collaborate and comment on documents with clients or third parties in real time, without the need to attach a file to an e-mail. Why should LawConnect be your go-to e-mail alternative? Unlike e-mail, LawConnect stores its data on servers provided by Amazon Web Services. LawConnect also has the added benefit of giving you control over the documents you share, even after you’ve shared them.
Once you’ve shared a document, you can easily see if it has been viewed, giving you transparency in your communication. More importantly, you can also revoke access to a document or check who currently has access at any time. Similarly, your clients can easily access the documents you elect to share with them via their desktop or mobile device at their convenience.
If you’ve ever been part of an e-mail thread where you and another party have gone back and forth proposing changes, making amendments and sharing revisions, then LawConnect’s collaboration functionality will prove invaluable.
With the ability to add comments to documents and reply to these in real time, making amendments and revising documents does not need to be a tiresome process. If a client or third party has made several comments on a document, you can easily view these in the comments queue where you can reply to them individually or turn them into document revisions. With a clear trail of comments and proposed revisions, you’ll have one source of truth for your documents.
While data security is a priority for most firms, e-mail is often overlooked. However, with e-mail scams continuing to take advantage of the legal profession, now is the time to consider a secure alternative to e-mail when it comes to document sharing.