Workplace Culture | 5 min
September 27, 2021
Gillian Mateo is one of many success stories at LEAP. Prior to joining LEAP in 2018, Gillian had just finished up her final semester and exams of her IT degree at UTS. While studying full-time at university, she also worked in retail and completed various internships to gain some corporate experience.
Joining LEAP in 2018, Gillian started as a Level 1 HelpDesk Consultant. In early 2020, Gillian moved into a Senior Consultant position. Now working as a Product Coach on the Companion Products team, Gillian primarily looks after LEAP Web Portals, websites, and training clients. By starting off her career in the HelpDesk team, Gillian was given the foundations and grounding necessary to make her next big step up within the company.
Prior to joining LEAP, I had just finished up my final semester and exams of my IT degree at UTS. While studying full time at university, I worked in retail and completed a few internships to gain some corporate experience.
I started off at LEAP on HelpDesk as a Level 1 consultant back in July 2018 right after finishing my final university exams. I then moved into a Senior Consultant position at the beginning of 2020. For a while, I wasn't too sure what I wanted to do next at LEAP, but my time on HelpDesk definitely gave me the foundation and grounding I needed in order to make my next step. Now, I am currently a Product Coach on the Companion Products Team primarily looking after LEAP Web Portals and websites, and training clients.
I believe the key skills that have helped me excel in my current role include being a problem solver and effective communicator - my time on HelpDesk definitely gave me the opportunity to develop and really hone in on these skills. In my current role, I consider myself to be a bridge between the software and our clients - as often many of them may not necessarily be tech savvy. Being able to communicate technical concepts in a simple and straightforward manner is key in order to train clients on our various integrated products.
This role has given me the opportunity to explore a different path to what I initially had planned to do after university and has provided me with a challenge. As a Senior Consultant on HelpDesk, I really enjoyed being able to teach, train and onboard our consultants. With the Product Coaching role involving training clients, it was a great way to transition into a more client-facing role.
I think the best piece of advice I can give is to go beyond your comfort zone. When you are outside of your comfort zone, you are able to challenge yourself and grow as an individual on both a professional and personal level. Taking on new or difficult tasks that you may not necessarily be comfortable with will help you expand your skill set and improve your ability to adapt to change.
If you are motivated, passionate and dedicated to growing your career, we'd love to hear from you! Check out our careers page to see all available roles.
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