LEAP Support - LEAP Community

For the fastest and most accurate response to your query

Our experienced LiveChat consultants are available to provide you with prompt assistance. The team consists of passionate individuals ready to answer your queries and help you make the most of LEAP.

If your query requires further investigation, your chat session will be logged as a support case on your behalf.

Download and install the latest version of LEAP

Accessing LiveChat

LiveChat operates Monday to Friday, 8:30 am to 6:00 pm AET. Our Australian-based LiveChat team consists of accounting professionals, experienced practice managers and IT experts. Our chat consultants specialise in helping clients with how to use LEAP.

Contact LiveChat via LEAP Community

LEAP Support - LEAP Community

Diana A.

Subject Matter Expert (Accounting)

"My passion is helping clients with accounting issues...knowing that clients are happy with the support we provide makes me happy as well."

Mathew B.

Subject Matter Expert (Technical)

"Using LiveChat means that you can continue to work and avoid downtime while your case is resolved."

Eric L.

HelpDesk Consultant (Document Specialist)

"I enjoy educating clients on how to use mergefields so that they can make precedents that automatically populate with the information in their LEAP matter."

What is LEAP Community?

LEAP Community is your searchable site where you can find step-by-step guides, new feature announcements, how-to guides, user forums, and a comprehensive library of resources.

  • On-demand access to how-to guides
  • Create, track and manage your support cases
  • Stay up-to-date with LEAP and ByLawyers updates
  • Browse our user forums

Events & Webinars

Register for a webinar or event today to discover how to get the most out of LEAP, improve your practice management and stay ahead of industry trends.

View upcoming events & webinars

Training Packages

Whether you have a new staff member or need assistance with your end of month processes, we offer training plans to suit your firm. Choose to have one of our LEAP consultants attend your firm or organise remote sessions.

View training options

LEAP Partner Network

The network offers LEAP clients access to a range of additional guidance, support, training and consulting services. The network is comprised of independent Certified Bookkeepers and IT Partners.

View the LEAP Partner Network

Ideas Hub

LEAP prides itself on being at the forefront of technological advancement and we welcome your feedback. You can suggest and vote on new product enhancements or improvements, and collaborate with colleagues, peers and our Product Team.

Share your ideas and suggest feedback on new features

error_outline Are you or your staff working from home? Discover our top tips for working remotely with LEAP. Learn more

close