For a fast and accurate response to your query

Our experienced LiveChat consultants are available to provide you with prompt assistance. The team consists of passionate individuals ready to answer your queries and help you make the most of LEAP.

If your query requires further investigation, your chat session will be logged as a support case on your behalf.

Download and install the latest version of LEAP

LEAP Support - LEAP Community
LEAP Support - LEAP Community

Accessing LiveChat

LiveChat operates Monday to Friday, 8:30 am to 6:30 pm AET. Our Australian-based LiveChat team consists of accounting professionals, experienced practice managers and IT experts. Our chat consultants specialise in helping clients with how to use LEAP.

Contact LiveChat via the Help Centre

Hear from Simon Jack - Helpdesk Manager

"On HelpDesk, we're passionate about delivering quality service to go alongside the quality LEAP product. Use LiveChat for quick questions or email support and one of our team members in Sydney, Brisbane, Melbourne or Perth will be in contact."
Photo of Simon Jack - Helpdesk Manager
Improve your LEAP skills with LEAP University

On-demand training with LEAP University

At LEAP, we understand that people learn in different ways. LEAP University is the on-demand, online training portal with courses consisting of instructional video tutorials, interactive activities and quizzes that allow you and your firm to master LEAP. From new user training to advanced user training, LEAP University has tailored courses for all levels of expertise.

Start learning on LEAP University

How can we help?

The help centre is the searchable site where our clients can access the support they need. Our help centre provides a range of knowledge base articles, community discussions and the opportunity to give feedback and share ideas.

  • Access LiveChat support
  • Search the knowledge base for helpful resources
  • View new feature announcements
  • Join community discussions & propose new ideas

Events & Webinars

Register for a webinar or event today to discover how to get the most out of LEAP, improve your practice management and stay ahead of industry trends.

View upcoming events & webinars

Training Packages

Whether you have a new staff member or need assistance with your end of month processes, we offer training plans to suit your firm. Choose to have one of our LEAP consultants attend your firm or organise remote sessions.

View training options

Ideas Hub

LEAP prides itself on being at the forefront of technological advancement and we welcome your feedback. You can suggest and vote on new product enhancements or improvements, and collaborate with colleagues, peers and our Product Team.

Share your ideas and suggest feedback on new features