The LEAP Community is designed to provide answers to your everyday questions. You can browse a library of online help articles, access comprehensive documentation and step-by-step instructions. This is where you can post questions, share ideas or submit a feature request and get answers from a passionate group of users and technical staff.
You can access the LEAP Community from within LEAP or via community.leap.com.au
LEAP's Sydney-based HelpDesk team are trained to ensure you receive the support you need with the utmost consideration for your time. The HelpDesk's hours of operation are Monday to Friday 8.30 am - 6.00 pm.
Our LiveChat consultants are available to provide you with prompt assistance. If your query requires further investigation, your chat session will be logged as a support case on your behalf.
LiveChat is now available 7 days! 8.00 am - 9.00 pm Monday to Friday and 9.00 am - 5.00 pm Saturday and Sunday, Eastern Time.
"We never, ever give up"
Our Client Success Managers are crucial to the success of LEAP clients. We help clients unlock the full potential of LEAP and provide guidance on how to use all LEAP products. Contact us at clientsuccess@leap.com.au
Each month the LEAP Client Success team delivers free training webinars with the purpose of providing ongoing training sessions that are easily accessible online. Claim 1/2 a CPD/CLE point for attendance.
The network is comprised of independent Certified Consultants, Certified Bookkeepers and IT Partners. The network offers LEAP clients access to a range of additional guidance, support, training and consulting services.
LEAP prides itself on being at the forefront of advancements in technology and we welcome your feedback. Share your ideas and suggest feedback on new features.