Client Support

LEAP’s full range of support options are available to you

LEAP Community Client Space Webinars Partner Network System Audit

Legal Software - Mobile Applications Legal Matter Management

Client Support at LEAP Community

LEAP Community is your searchable site where you can find step-by-step guides, new feature announcements, how-to guides, user forums, and a comprehensive library of resources.

You can discover LEAP Community at community.leap.com.au

Client Space for LEAP Office

Client Space is a comprehensive resource where you can find solutions for the server-based version of LEAP. Through your secure login to Client Space you can access support articles, read the matter guides, and download versions of LEAP Documents and LEAP Accounting Version 10.

Login to Client Space via leap.com.au/support

LiveChat

LiveChat operates every day from 8am - 9pm AET on weekdays and 9am-6pm on weekends. Our chat consultants specialise in helping clients with how to use LEAP.

Contact LiveChat via LEAP Community.

Log a Support Case

If your support issue is of a technical nature, you can create a support ticket online or email us to be contacted by one of our friendly staff.

Log a case via support@leap.com.au.

LEAP HelpDesk

Our Sydney-based HelpDesk is available 8.30 am to 7.00 pm on business days.

Contact HelpDesk at support@leap.com.au, or by calling 1800 007 709 to speak to one of our consultants.

Feedback

We always welcome feedback from our clients. Share your ideas and suggest feedback on new features.

You can share your feedback via community.leap.com.au

Client Success

LEAP's first core value is that we care about our clients.

Our Client Success Team ensure clients maximise their LEAP investment by providing guidance on how to use all LEAP products.

Contact us at clientsuccess@leap.com.au

Training Webinars

You have access to free monthly training on the key features of LEAP through our webinars. We have an extensive resource of previous webinars in our YouTube training library.

Training Packages

Whether you have a new staff member or need assistance with your end of month processes, we offer training plans to suit your firm. Choose to have one of our LEAP consultants attend your firm or organise remote sessions.

View the training options.

Implementation Team

LEAP’s team of skilled consultants are driven to provide the very best implementation, onboarding and training for new and existing LEAP clients. They have first-hand knowledge of how firms operate and have a wealth of LEAP knowledge to help you maximise your investment. You're in good hands!

See our consultants.

Partner Network

If you need further assistance using LEAP, we have a network of independent Certified Consultants, Certified Bookkeepers and IT Partners. The network offers LEAP clients access to a range of additional guidance, support, training and consulting services.

Find a consultant.