LEAP Community is your searchable site where you can find step-by-step guides, new feature announcements, how-to guides, user forums, and a comprehensive library of resources.
You can discover LEAP Community at community.leap.com.au
Client Space is a comprehensive resource where you can find solutions for the server-based version of LEAP. Through Client Space you can access support articles, read the matter guides, and download versions of LEAP Documents and LEAP Accounting Version 10.
Secure access to Client Space is available via leap.com.au/support
LiveChat operates every day from 8am - 9pm AET on weekdays and 9am-6pm on weekends. Our chat consultants specialise in helping clients with how to use LEAP.
Contact LiveChat via LEAP Community.
If your support issue is of a technical nature, you can create a support ticket online or email us to be contacted by one of our friendly staff.
Log a case via firstname.lastname@example.org.
Our Sydney-based HelpDesk is available 8.30 am to 7.00 pm on business days.
Please note: On October 1st (NSW Labour Day) LEAP HelpDesk will be operating from 8:30 am to 5 pm AET.
We always welcome feedback from our clients. Share your ideas and suggest feedback on new features.
You can share your feedback via community.leap.com.au
Whether you have a new staff member or need assistance with your end of month processes, we offer training plans to suit your firm. Choose to have one of our LEAP consultants attend your firm or organise remote sessions.
LEAP’s team of skilled consultants are driven to provide the very best implementation, onboarding and training for new and existing LEAP clients. They have first-hand knowledge of how firms operate and have a wealth of LEAP knowledge to help you maximise your investment. You're in good hands!
If you need further assistance using LEAP, we have a network of independent Certified Consultants, Certified Bookkeepers and IT Partners. The network offers LEAP clients access to a range of additional guidance, support, training and consulting services.