Law firms using LEAP have dominated the list of winners in the Law & Related Specialists (<$30m revenue) category of the 2021 Client Choice Awards, conducted in partnership with beaton and FirmChecker.
The Awards recognise excellence in client service across professional services in Australia and allow law firms to receive independent feedback on what their clients like about their services and how they can improve.
Feedback from firms participating in the Awards this year has highlighted the importance of effective communication, systematic client check in processes and technology that supports agile working arrangements.
As sponsors of the Law & Related Specialists category, LEAP is proud to provide over 5,000 law firms across Australia with the tools they need to provide outstanding client service. Key to offering superior client service for many firms using LEAP is the Web Portal. The Web Portal allows you to provide your own clients with an easy-to-navigate platform where they can communicate and collaborate with your firm online.
Integration between LEAP and the Web Portal allows you to streamline the onboarding process for new clients. Whenever a client submits and enquiry through your Web Portal, this can be seamlessly converted into a matter within LEAP, removing the requirement for manual data entry and allowing you to get to work on your client’s matter faster. This efficiency offers a prime opportunity to have meaningful conversations with your clients instead of tending to formalities.
The Web Portal similarly facilitates effective communication between practitioners and their clients. Several of this year’s Client Choice Award winners have stressed the importance of communicating with clients at each stage of their matter, ensuring they understand how it is progressing and having the opportunity to ask questions. Within the Web Portal, you can take advantage of the ability to securely share documents with your clients for review or to simply keep them in the loop. Once a document is shared with your client, they can leave comments, suggestions or revisions without editing or overwriting the original document shared with them. Firms like Jordan Djundja Lawyers have praised the Web Portal in allowing them to effectively communicate with their clients:
“We are extremely happy with the LEAP web portal. The guide for use was easy and helpful. The LawConnect function was very impressive and useful. We and our clients are impressed with the ease of scheduling appointments as well as making payments through the portal.”
Want to learn more about trends in law firm client service? Join FirmChecker for a live webinar on 20 April, 2021 as they take a deep dive into thousands of law and conveyancing firm client reviews. You will hear what clients love (and what they hate) and learn about the behaviours and processes of the best-performing firms.
LEAP extends it’s congratulations to all finalists and winners in the 2021 Client Choice Awards. The Awards will culminate in May 2021 with the Client Choice Festival, a three day festival of excellence and thought leadership in professional services. Click here to register for the Client Choice Festival 2021.