Getting Help

National HelpDesk

LEAP provides ongoing support to its clients through the National HelpDesk backed up by a nationwide team of installation and training consultants.

Once your software is installed you have unlimited telephone support access to the National HelpDesk for the use of your LEAP software.

The National Help Desk operates a sophisticated Call Logging system making it easy and convenient for you to request and receive assistance.

The National HelpDesk operates Monday to Friday, 8.30am to 5.30pm AEST.

A Commitment to Innovation

Research and Development

LEAP has a longstanding commitment to innovation and the annual Research and Development budget now exceeds $2,000,000 per year. All development is done in Australia.

One of the key strategies of LEAP is to constantly refine our products via client feedback. We understand that our clients are our greatest asset and our most important marketing tool. For this reason we always encourage new ideas and suggestions in order that we can make our products the best on the market.

This client feedback has meant that LEAP products are remarkably practical and user friendly. They do not contain any impractical or laborious features or operations that a person with a legal background would find difficult to understand.

Using LEAP Well

Installation and Training

Experienced installation and training consultants will help you to get your new LEAP system up and running as smoothly as possible and with minimal disruption to your day to day operations.

Regular training courses are held in our Training Centres in Sydney, Melbourne and Brisbane.

Consultants also provide onsite training and customised online training to clients in remote areas. Regular Training will help you to:-

To keep the skills of team members current
To make sure you are using on-going software upgrades productively
Train new staff
Use LEAP well.